Effective Date: 02/07/2025

1. Introduction

The Ranch at Arcadia Palms RV Resort ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website theranchatarcadiapalms.com.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, make a reservation, or sign up for our services, we may collect:

• • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed securely through third-party payment providers)
  • Any other information you submit via forms or email

b. Non-Personal Information

We may automatically collect certain information when you visit our website, such as:

• • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on our site

3. How We Use Your Information

We use the collected information to:

• Process reservations and provide requested services
• Respond to inquiries and customer support requests
• Improve our website and customer experience
• Send updates, promotions, or service notifications (if opted in)
• Ensure website security and prevent fraud

4. SMS Privacy Policy

• We will not share or sell subscriber information with 3rd parties for their direct marketing purposes.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• By selecting the SMS Opt-in check box on our contact, reservations, and booking form(s), guests agree to receive marketing SMS messages.
• Guests may receive an SMS before/during/after their stay with us. Reply STOP to Opt-Out. Standard message and data rates may apply.

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

• Service Providers: We may share data with third-party vendors who assist in operations (e.g., payment processing, website hosting).
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations.

6. Cookies & Tracking Technologies

We may use cookies or similar technologies to enhance your experience on our site. You can choose to disable cookies through your browser settings, but this may affect certain website functionalities.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You have the right to:

• Request access to the personal data we have about you
• Ask us to update or delete your information
• Opt out of marketing communications

To exercise these rights, contact us at hello@theranchatarcadiapalms.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

The Ranch at Arcadia Palms RV Resort
1847 NE Fiveash St.
Arcadia, FL 34266
(863) 266-6400
hello@theranchatarcadiapalms.com